1. Refund are only in credit term, we strictly do not provide refund in cash. We strictly DO NOT accept return for PRE-ORDER product unless there is defected on the product.
  2. Return item also DOES not include accessories, lingerie products, promotion sale items and all other items stated under item description. 
  3. We do not accept refunds or exchange once your order & payment is made. customers have the responsibility to ensure the size,colors,designs of their order before checking out,refunds will strictly not be allowed for items which order wrong size/colors/designs by customers.
  4. Exchange accepted for size issues (ONLY FOR READYSTOCK ITEMS) & defected items. EXCEPT PROMOTIONS/SALES ITEMS.
  5. Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
  6. All items must be shipped back within 7 working days ( MALAYSIA ) . 10 working days ( OUTSIDE MALAYSIA) upon item received.
  7. Exchange/refund will strictly not be allowed for size measurement which vary 1-3cm,dislike items,color differences,slight small black dot,differences placement of printings.
  8. SOLD OUT items or OVERSOLD items are available for refund as store credit.
  9. Customer are required to bear postage fee for exchange/return products.
  10. All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.