RETURN & REFUND POLICY
- Refund are only in credit term, we strictly do not provide refund in cash. We strictly DO NOT accept return for PRE-ORDER product unless there is defected on the product.
- Return item also DOES not include accessories, lingerie products, promotion sale items and all other items stated under item description.
- We do not accept refunds or exchange once your order & payment is made. customers have the responsibility to ensure the size,colors,designs of their order before checking out,refunds will strictly not be allowed for items which order wrong size/colors/designs by customers.
- Exchange accepted for size issues (ONLY FOR READYSTOCK ITEMS) & defected items. EXCEPT PROMOTIONS/SALES ITEMS.
- Exchange items must be returned in original condition unaltered, unworn, unwashed and with tags intact.
- All items must be shipped back within 7 working days ( MALAYSIA ) . 10 working days ( OUTSIDE MALAYSIA) upon item received.
- Exchange/refund will strictly not be allowed for size measurement which vary 1-3cm,dislike items,color differences,slight small black dot,differences placement of printings.
- SOLD OUT items or OVERSOLD items are available for refund as store credit.
- Customer are required to bear postage fee for exchange/return products.
- All returns which do not meet the above-mentioned criterias will be strictly declined and forfeited.